Refund policy

Return & Refund Policy for DreamCartAE

Effective Date: June 11, 2026
Last Updated: June 11, 2026

At DreamCartAE, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully before making a purchase.

Website: https://dreamcartae.com
Country of Operation: United Arab Emirates (UAE)

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The item received is damaged or defective.
  • You received the wrong product.
  • The product is significantly different from its description.
  • The item arrives incomplete or missing essential parts.

To qualify for a return, the product must:

  • Be unused and in its original condition.
  • Include all original packaging, tags, manuals, and accessories.
  • Be accompanied by proof of purchase or order number.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Personal care and beauty products.
  • Health and wellness items.
  • Undergarments and intimate products.
  • Opened skincare products.
  • Customized or personalized items.
  • Gift cards and digital products.

3. Return Request Process

To initiate a return, please contact our customer support team within 7 days of delivery.

Please provide:

  • Your order number.
  • A brief explanation of the issue.
  • Clear photos or videos showing the defect, damage, or incorrect item.

Our team will review your request and respond within 1–2 business days.

4. Refund Policy

Once your return request is approved and the returned item has been inspected, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be processed to the original payment method used during checkout.
  • Refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.
  • Shipping fees are generally non-refundable unless the return is due to our error.

5. Replacement Policy

If you receive a defective, damaged, or incorrect item, we may offer:

  • A replacement product, subject to availability; or
  • A full refund if a replacement cannot be arranged.

6. Return Shipping Costs

  • If the return is due to an error on our part (wrong, damaged, or defective item), DreamCartAE will cover the return shipping costs.
  • If the return is requested for reasons other than our error, the customer may be responsible for return shipping charges.

7. Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled and will be subject to the standard return process outlined above.

8. Refused Deliveries

If a customer refuses delivery without a valid reason, DreamCartAE reserves the right to deduct any shipping or handling charges incurred before issuing a refund.

9. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

  1. Check your bank account again.
  2. Contact your credit card provider or payment service.
  3. Contact your bank, as processing times may vary.

If you still have not received your refund, please contact us using the details below.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

DreamCartAE
Website: https://dreamcartae.com
Email: dreamcartae739@gmail.com
Phone: 0506093155
Country: United Arab Emirates (UAE)