Shipping policy

Shipping Policy for DreamCartAE

Effective Date: June 11, 2026
Last Updated: June 11, 2026

At DreamCartAE, we are committed to delivering your orders quickly, safely, and efficiently. Please review our Shipping Policy to understand how we process and deliver your purchases.

Website: https://dreamcartae.com
Country of Operation: United Arab Emirates (UAE)

1. Order Processing

  • All orders are processed within 1–2 business days after order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During promotional periods or peak seasons, processing times may be slightly extended.

2. Delivery Time

Within the United Arab Emirates (UAE)

  • Standard Delivery: 2–4 Business Days
  • Remote Areas: 3–7 Business Days

Please note that delivery times are estimates and may vary depending on your location and courier availability.

3. Shipping Charges

  • Free Shipping: Available on selected products and promotional campaigns.
  • Any applicable shipping fees will be clearly displayed during checkout before payment is completed.

4. Order Tracking

Once your order has been shipped, you may receive a confirmation message containing tracking details, where applicable.

If you need assistance tracking your order, please contact our customer support team.

5. Delivery Attempts

Our courier partners may make multiple delivery attempts.

If the customer is unavailable to receive the package, additional delivery arrangements may be required. Failure to accept delivery after repeated attempts may result in the order being returned.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details, including:

  • Full Name
  • Phone Number
  • Complete Delivery Address
  • City and Emirate

DreamCartAE is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

7. Delays Beyond Our Control

While we strive to meet our estimated delivery timelines, delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Public holidays
  • Customs procedures
  • Courier service disruptions
  • Government restrictions
  • High order volumes during sales periods

We appreciate your patience and understanding in such situations.

8. Damaged or Missing Orders

If your order arrives damaged, incomplete, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your Order Number
  • Photos of the received item and packaging
  • A brief explanation of the issue

Our support team will review your request and provide an appropriate solution.

9. International Shipping

Currently, DreamCartAE primarily serves customers within the United Arab Emirates (UAE).

If international shipping becomes available in the future, this policy will be updated accordingly.

10. Cash on Delivery (If Available)

For eligible orders:

  • Customers may choose Cash on Delivery (COD) during checkout.
  • Please ensure the exact payment amount is available at the time of delivery.
  • DreamCartAE reserves the right to restrict COD services for certain locations or customers if necessary.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

DreamCartAE
Website: https://dreamcartae.com
Email: dreamcartae739@gmail.com
Phone: 0506093155
Country: United Arab Emirates (UAE)